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How do I download and install your software? |
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Pocket PC: You can download the trial versions of our software from this web site. The file you download is an installation package which must be run on a Windows-powered PC. It must use ActiveSync (Windows XP) or Windows Mobile Device Center (Vista) to install the software on your Pocket PC.
It's advised to have your device connected to your dekstop PC before starting the installation package. After running the installer, simply follow the on-screen instructions.
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How do I buy your software? |
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You can buy our software online, through a number of online distributor companies. Payment is usually done via credit card, but some of our partners can process other payments as well.
After completing the purchase you can instantly download, install and enjoy your new software!
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| Question: |
How do I buy it without a credit card? |
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Our online shopping cart solution is powered by Handango, and can process orders using Paypal upon checkout. Alternatively, another reseller of our products, Clickgamer, also accepts Paypal.
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| Question: |
Okay, I bought it... now what? |
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When purchasing our products online, you can download the full version instantly and get a registration code for each product you've chosen to buy. You can run this downloaded version on your PC computer to install the software on your device. The installation software asks for the registration code you received when you completed the purchase. That's all there is to it, really.
If something weird happened, you can always check the purchase confirmation email that is sent to you upon purchase. This email will contain the purchase information, including a link to the full version download and your registration code.
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| Question: |
What do I get when I buy from you? |
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You get high quality, full version software you can use for years to come.
You get life-time free product updates and customer care.
You get 30-day money-back guarantee, so if you're not 100% satisfied with our product you can get a refund.
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| Question: |
Is it safe to buy products from you? |
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When purchasing our software, you are taken to our secure online store, provided by Handango. Handango is a leading online distributor for handheld software, selling over thousands of software titles made by thousands of developers. Your purchase is completely handled by them, so your credit card information is safe with them. You can alternatively buy our products through Clickgamer.com as well.
PDAmill is a leading developer of software for the Windows Mobile platforms, with over 20,000 satisfied customers from all around the world. We're proud to be known and trusted for high quality, high reliability and good customer support.
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| Question: |
How do I unlock the trial version? |
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For most of our titles, you can unlock the trial version after installing it to your device and entering in the registration key when the software prompts you to.
For Plumbin' Frenzy and Tower Mogul we have separate installation packages for trial and full versions, so you can't "unlock" the trial version. You have to buy the full version and download a separate installation package which is provided upon purchase.
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What Pocket PCs devices are supported by your software? |
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Pocket PC: Unless otherwise indicated, all of our software works on Windows Mobile Pocket PC 2003 or newer devices. However, we highly suggest trying out the games before buying them, using the downloadable trial versions we offer. Visit out compatbility list: here.
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| Question: |
I have lost my registration code, how do I retrieve it? |
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Signing up for a My.PDAmill.com account will usually retrieve all of your registration information directly into your account upon signing in.
Alternatively, you can either contact the store where you've purchased our software (Handango or Clickgamer) or email our Customer Support. Be sure you include your full name, (approximate) date of purchase and which product you have.
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| Question: |
Installation software does not start or reports error. What should I do? |
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This usually happens if your download is incomplete or damaged. You should try downloading the software again. If it doesn't solve your problem, you can email our Customer Support for assistance.
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| Question: |
I've deleted the purchased installation package from my computer. How do I download it again? |
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For almost all of our titles, just download the latest version here from PDAmill.com and you can unlock the trial version after installing it to your device and entering in the registration key when the software prompts you to.
Signing up for a My.PDAmill.com account will usually retrieve all of your registration information directly into your account upon signing in. Once signed into your My.PDAmill.com account, just check our the 'My Products' link.
Alternatively, you can download the full version of the installation package from the store where you've made the purchase (such as Handango or Clickgamer) using their re-download feature.
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| Question: |
I didn't get a registration code after purchasing online! What do I do? |
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Our online distribution partners send out your registration code after the purchase in the confirmation email, but if you misspell your email address or something nasty happens, you might not receive it. If this is the case, you should contact the store which you've purchased the software from and ask for a registration code.
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How do I get the free updates for my software? |
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Whenever we release an update to our software, we announce it on most Pocket PC related news sites and also send out our newsletter to everyone subscribed to our newsletter. We offer our free updates via our my.pdamill.com site and also through our distribution partners. Therefore, all you need to do is either sign up for a my.pdamill.com account or simply use one of our partner's re-download services (Handango or Clickgamer) to stay up-to-date with the latest version of the software.
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How much memory do I need to run your software? |
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Pocket PC: As a general guideline, you should have at least 8 MB of free RAM before running our games. Most of our games will indicate if there isn't enough memory available. If you have crashes or weird symptoms you should check that you have enough memory and/or perform a soft reset of your device.
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| Question: |
How do I uninstall or remove a game from my handheld? |
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Pocket PC:
- From the Start menu, select Settings > Remove Programs (under the System tab)
- Next, find the software in the list that you wish to uninstall
- Select the software and click "Remove"
- At this point you will be asked to confirm your request. To do so, tap 'Yes'
- With some applications there will be further steps. Make sure to follow all on-screen instructions.
- Click "ok" in the top right corner when finished
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| Question: |
My question is not listed here! How do I get support for my product? |
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For assistance, you can email our Customer Support. We'll try to reply ASAP, but please allow up to 5 business days for the answers. To help us answer your questions thoroughly, please include as much information about your problem as possible.
For iPhone support, contact us here.
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